99ad Privacy Policy — How Your Data Is Kept Safe

1. Introduction

99ad (https://99ad.pro) is a trusted online gaming platform for players in Bangladesh. We believe that keeping every member's personal information completely safe and confidential is a core responsibility. This Privacy Policy clearly explains what data 99ad collects, how it is stored, and the purposes for which it is used.

This Privacy Policy applies to all 99ad services — including the website, mobile app, Live Casino, slots, bingo, and any other digitally delivered service. When you access 99ad or create an account, you voluntarily agree to be bound by this Policy.

Our Privacy Policy is aligned with international data protection laws and general data protection regulations. Our support team is always ready to assist you with any questions.

2. Information We Collect

99ad collects two types of information from you — data you provide directly (active data) and data collected automatically while you use the platform (passive data).

3. How Information Is Used

99ad collects your information solely for specific, legitimate purposes. We never misuse your data or put it to unauthorized use. Below are the primary reasons your information is used at 99ad:

• Account Management: For registration, login, password recovery, and profile updates.
• Payment Processing: Verifying payment details to process deposits and complete withdrawals.
• Identity Verification (KYC): Identity verification to prevent fraud and ensure legitimacy.
• Customer Support: To resolve your issues and handle complaints.
• Personalized Experience: To send you game recommendations and promotional offers tailored to your preferences.
• Security Monitoring: To detect unusual activity and keep your account secure.
• Legal Compliance: To meet regulatory requirements and comply with legal obligations.
• Platform Development: For analytics and research to improve the quality of our services.

4. Disclosure & Third Parties

99ad does not generally share your personal information with third parties. However, limited disclosure may occur in certain specific circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive the necessary data to complete transactions.
• Game Providers: Licensed game developers for Live Casino and slots games may receive relevant data as required.
• Law Enforcement: Information may be disclosed in compliance with a court order or government directive.
• Anti-Fraud Services: Limited data may be shared with specialist security firms to help detect suspicious activity.

All third parties we work with are bound by a strict confidentiality agreement and may only use your data for the specified purposes.

5. Cookie Policy

99ad uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential Cookies: For login sessions and security — the platform cannot function without these.
• Functionality Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand which games are most popular and where issues may be occurring.
• Marketing Cookies: To show you relevant offers based on your interests — you have the option to opt out of these.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly.

6. Security Measures

99ad uses industry-standard technology to protect your data. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification for an added layer of login security.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Secure Data Centers: Your data is stored in ISO-certified data centers.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Suspicious Activity Alerts: You will be notified immediately if any unusual login or transaction is detected.

7. Your Rights

As a member of 99ad, you have the following rights regarding your personal data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
• Right to Data Portability: You may request your data in a portable format.
• Right to Object: You may object to your data being used for marketing or analytics purposes.

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 business days.

8. Children's Privacy

99ad is strictly for adults aged 18 and above. We do not collect or store personal information from anyone under the age of 18 under any circumstances.

Age verification is mandatory at registration. If we have reason to believe that a minor's data is in our possession, the account will be immediately closed and all associated data deleted.

9. Data Retention Period

99ad retains your data only for as long as necessary. Retention periods are determined by the type and purpose of each piece of information:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Generally retained for 5–7 years in accordance with legal obligations.
• KYC Documents: Retained for a minimum of 5 years after account closure.
• Gaming Logs: Retained for 1–3 years for dispute resolution.
• Marketing Preferences: Retained until consent is withdrawn.

Once the retention period expires, your data is securely deleted or anonymized.

10. Policy Changes

99ad may update this Privacy Policy as needed. For significant changes, members will be notified at least 14 days in advance via email or a platform notification.

Continued use of 99ad after any changes takes effect constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.